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Quality Policy

The Pennie brand was born with the ambition to offer quality assured linen and homeware in a contemporary style. For this, we are committed to creating 'clean products without burdening the environment and the irrational use of natural resources'. At Pennie, we build relationships of mutual trust with our customers, suppliers, and business partners, and especially with our staff, in order to balance the demands for creating actions of mutual interest.

We apply rules based on international standards with social and environmental responsibility in all areas and choose to cooperate with those who uphold values such as human rights, the health and safety of employees, environmental protection, etc.

We set measurable goals (qualitative and quantitative) by defining specific indicators. We monitor and manage risks and identify opportunities that could contribute to the growth and achievement of our company's goals.

At Pennie, we envision:

  • Continuous and systematic development of our human resources' qualifications and skills with the aim of their professional and personal advancement
  • The recognition of diversity and provision of equal opportunities regardless of gender, race, ethnicity, etc., and the management of employees without discrimination
  • Undertaking actions that explain to consumers how they should act in the context of sustainable development.

At Pennie, we ensure daily:

  • Consumers' access to responsible information related to Pennie products and their production method, such as the availability and promotion of products & services in an effective, ethical, and environmentally friendly manner.
  • Responding to customers' needs and desires by promoting safe products and services of excellent quality, free of hazardous substances, reliable, and supported by after-sales service procedures.
  • Responsible promotion and application of ethical rules in Marketing and advertising strategies aimed at protecting consumer rights.
  • Continuous consultation and exchange of views with all interested parties for continuous improvement of the quality management system.
  • Respect for the laws of the country in which we operate our business, as well as compliance with the applicable regulatory requirements of Community Legislation.