Code of conduct
The operation of the store is governed by the use of the current Code of Conduct. To read the current Code of Consumer Conduct for E-Commerce, please visit the following link: http://www.greekecommerce.gr/gr/kwdikas-deontologias/
Consumer rights for complaints through the online dispute resolution platform.
According to Directive 2013/11/EU, which was incorporated into Greek law with Joint Ministerial Decision 70330/2015, the possibility of online resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer is a consumer (i.e., a natural person acting outside their professional capacity) and has any problem with a purchase made from our Website, they can initiate the ADR procedure through the single pan-EU platform for online dispute resolution (ODR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage